How do I get back into my Casino Rocket account?
This guide settles how to log in on desktop and phone, what to do when access fails, and how support can help you.
Where is my transaction history?
Open the account area once you are signed in, and you will see your balance, your transaction history, your limits, your bonuses and any withdrawal requests in one place. Start with the cashier if you want to deposit, because the bonus you want is picked there at the moment you pay in. Use the history to confirm that a payment arrived or to trace a withdrawal that is still pending. The responsible gambling tools sit in the same area. Set deposit limits or loss limits before you play, switch on session time reminders, and turn on reality checks that show how long you have been playing. If you need more distance from the site, self-exclusion is there too.
Signing in on a shared device
Begin on a computer by opening the site in your browser and choosing the sign in button, which leads to the login. Use the email address you gave when you registered, and sign in with the password you chose at the same time. On a phone, you have two routes into the same account: the Casino Rocket app for iOS or Android, or the mobile browser. Pick whichever suits you, because your balance and history are the same either way. A phone screen is smaller, so read each field before you tap it, and zoom in when the text looks faint. On a shared computer or phone, sign out before you walk away, because the next person would otherwise see your account.
Have the registration email to hand
Gather the email address you used at registration before you open the login, because the site matches your account to that address. Keep that inbox reachable on the device you use to sign in, because recovery messages arrive there too. Also have your ID documents to hand, so they are ready when you need them: a government-issued photo ID, proof of address and an image of your payment card. None of these is needed to sign in. They are checked at the latest before your first withdrawal, though, so having clear copies now prevents a delay when you want to cash out. Finally, confirm you are in the right place, because Casino Rocket N.V. is licensed by the Gaming Control Board Curaçao under licence number OGL/2012/3927/360.
Reset link from the registration inbox
Start recovery from the sign in page by choosing password recovery, and give the email address your account was registered with. A reset link is sent to that address, so open the message in the inbox you use for the account and follow the link from there. If nothing appears in your main inbox, look in the spam or junk folder before you request another one. Once you are back in, the account area works as normal, so you can carry on where you left off. Verification is a separate step. Identity documents are checked at the latest before your first withdrawal, and that check takes seven hours. If the recovery email never arrives, contact support instead of repeating the request.
Getting back in with support at hand
Check your connection first when the session ends without warning, then sign in again with the email address on your account. Typical causes include a dropped mobile connection, a browser closed in the background, or a sign out made from another device. Reality checks and session time reminders in the account area show how long you have been playing, so look there first if time seems to have run away. Sign-in traffic runs over 256-bit TLS encryption, but no connection protects a password that someone else already knows. The operator never asks for your password, so treat any message or call that does as suspicious, and change your password from inside the account if you think it has been seen. If the problem continues, contact support by live chat, by phone on +61 70 738 1501, or by writing to [email protected].